At Glow & Ganic, we want you to receive your order safely and correctly. We accept returns only in the following situations:
Thank you for reading this post, don't forget to subscribe!Eligible for Return
A product can be returned within 14 days of delivery if:
- The product is missing from the order.
- The customer received a wrong product.
- The product was received damaged.
Unboxing Video Requirement
To claim a return or refund for a missing, wrong, or damaged product, the customer must provide a continuous unboxing video showing the package from the moment the parcel is opened.
The video should clearly show the package, shipping label, and the product received. Claims without a proper unboxing video may not be eligible for a refund or replacement.
Used or Opened Products
We do not accept returns for products that have been used, opened, or intentionally damaged by the customer.
Refund
Once the return claim is reviewed and approved, the refund will be issued to the original payment method used for the order.
Return Charges
There will be no return shipping charge for approved returns related to a missing, wrong, or damaged product.
Order Cancellation
Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible.
Contact Us
For return or refund assistance, please contact us:
Email: glowandganic@gmail.com
Phone / WhatsApp: 6291916060
Customer Support: Monday to Friday, 5:00 PM – 10:00 PM
Business Address: Daspur, West Bengal – 721211, India
Glow & Ganic reserves the right to review each return or refund request and determine eligibility according to this policy.